Privacy Policy

At Shubhak Logistics Private Limited (“Shubhak Logistics”, “we”, “our”, or “us”), we are committed to protecting the privacy, confidentiality, and security of the personal and commercial data entrusted to us by our clients, partners, vendors, and website visitors.

1. Scope of this Policy

This Privacy Policy applies to personal and business data collected through our website (www.shubhaklogistics.com), freight quote inquiries, booking requests, shipment tracking forms, email communications, telephone consultations, and related logistics coordination services.

2. Information We Collect

To provide freight forwarding and supply chain solutions, we may collect the following categories of information:

• Contact Information: Full name, corporate email address, business telephone/mobile number, company name, and physical registered office or warehouse address.
• Consignment & Shipping Data: Origin and destination addresses, ports of loading/discharge, cargo descriptions, weights, volume dimensions, container specifications, HS Codes, commercial invoices, packing lists, and cargo values required for bills of lading, airway bills, and customs manifests.
• Regulatory & Customs KYC Data: Importer-Exporter Code (IEC), GSTIN, PAN, and identity verifications required by Indian Customs, port authorities, and foreign customs administrations.
• Digital & Technical Usage Data: IP addresses, browser types, device information, and pages visited, collected through standard web server logs and analytics tools to enhance website usability.

3. How We Use Your Information

We process collected information strictly for legitimate commercial and operational purposes:

• Preparing accurate freight quotations and logistics estimates.
• Booking cargo space with shipping lines, airlines, road carriers, and rail operators.
• Filing statutory customs declarations, bill of entry, and shipping bills in accordance with applicable laws.
• Providing timely shipment tracking status, milestone notifications, and arrival notices.
• Communicating operational notices, schedule updates, or customs clearance documentation queries.
• Invoicing, payment processing, and accounting compliance.

4. Data Sharing & Third-Party Disclosures

We do not sell, rent, or trade your personal or commercial data. We share information only with authorized logistics partners as strictly required for cargo transit:

• Carriers & Transport Operators: Ocean shipping lines, airlines, rail freight operators, and domestic trucking companies involved in moving your shipment.
• Terminal & Port Authorities: CFS operators, port terminals (e.g. JNPT, Mumbai Port), air cargo complexes, and bonded warehouses.
• Customs & Government Agencies: Central Board of Indirect Taxes and Customs (CBIC), Directorate General of Foreign Trade (DGFT), and international port authorities as mandated by law.

5. Data Security & Retention

We implement industry-standard technical, physical, and administrative safeguards to protect your data against unauthorized access, loss, misuse, or alteration. Shipping and financial records are retained for the statutory duration required by Indian taxation, corporate, and maritime documentation regulations.

6. Cookies & Website Analytics

Our website uses standard essential cookies and anonymized analytics to measure site traffic and ensure functional form submissions. You can modify your browser settings to decline cookies at any time without restricting access to core site information.

7. Your Privacy Rights

Subject to applicable legal constraints and record retention requirements under Indian law, you have the right to request access to the personal data we hold about you, request corrections to inaccuracies, or ask for deletion of marketing contact details.

8. Contact Our Privacy Desk

If you have any questions, concerns, or requests regarding this Privacy Policy or your data, please reach out to us: